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BIKE REGISTRATION
Please take a moment to register your bike with us. Why register? Because if your bike is ever lost or stolen, we can provide you with key information that can help you recover your bicycle quicker and easier.
30 DAY MONEY BACK GUARANTEE
We, at ZiZZO, feel we've designed a bike that is great for all riders. This is why we feel confident that you'll love your new ZiZZO Bike. We also understand how difficult it is to buy a bike online. If you are not satisfied with your new bike, for any reason you have thirty days to return the bike. No questions asked! If you are not satisfied with your new ZiZZO Bike, simply contact us at 1-800-346-6360 or email us at and we'll help you with the return.
Please note that the purchaser is responsible for shipping the bike back to us. Please contact us for shipping options if you do not have any.
LIMITED LIFETIME WARRANTY
We guarantee new ZiZZO bicycle frames to be free of defects in materials and workmanship for the lifetime of the bicycle for the original owner, subject to the terms and conditions of this limited warranty. To activate the lifetime warranty, please register your bike at https://zizzo.bike/pages/register-your-zizzo-zizzo-folding-bikes or mail in your completed registration card.
If frame failure should occur due to faulty materials or workmanship during the guarantee period, the frame will be replaced with the same or most nearly compatible frame currently available. For frame replacement under the limited warranty, please contact us to initiate a warranty claim on your behalf. Frames must be returned for inspection at the customer’s expense and include a copy of the original and dated purchasing receipt. Please note: the fork is not part of the frame.
Refurbished bikes are covered by the same warranty as new bikes, BUT for a term of ONE (1) year.
To file a claim, click link at bottom of page.
COMPONENT LIMITED WARRANTY
In addition to the frame warranty, we warranty all non-wear components for a period of 1 year. Certain individual component warranties and local law may supersede this warranty policy.
This warranty is expressly limited to the repair or replacement of a defective component (other than frame), and is the sole remedy of the warranty. Labor costs beyond the ZiZZO service department offers are the responsibility of the bicycle owner. Approved warranty replacement items are covered by the original warranty term, beginning from the purchase date of the complete bicycle. This warranty applies to the original retail purchaser of the bicycle and this is non-transferable. This warranty only covers ZiZZO bicycles sold through authorized ZiZZO re-sellers, and maintained per the Scheduled Maintenance explained on page 22-23 of the ZiZZO User’s Manual. Every ZiZZO bicycle and frame set has a useful product life cycle; Non-standard use, including without limitation, use in competitive events, jumping, aggressive riding, riding with heavy loads, can dramatically shorten the useful product life cycle of a ZiZZO bicycle.
CONDITIONS OF WARRANTY
This warranty only cover ZiZZO bikes sold and use in the United States of America.
Your warranty does not cover: normal wear and tear, abuse, off-road riding, commercial use, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible, installation of power systems such as engines or electric motors, damage due to: accident, weather, misuse, abuse or neglect, modification of the bicycle, or from anything other than normal and ordinary use of the bicycle. Also, not covered are any paint damage or rust.
A defect in material or workmanship is defined as; “A flaw, failure or cosmetic blemish caused by the manufacturing process or material that was not consistent with the original design”. This warranty implies no strength or fatigue value beyond regional government standards. This warranty does not mean “indestructible” as all materials can fail if pushed beyond design and manufacturing limits.
The original owner shall pay all labor charges connected with the repair or replacement of all parts. Under no circumstances does this Limited Warranty include the cost of travel or shipment to and from an authorized ZiZZO dealer. Such costs, if any, shall be borne by the original owner.
Wear items are defined as; tires, tubes, brake pads, brake and gear cables, wheels and housing, chains, gears, derailleur hangers, grips, and saddles. All of these items are subject to varying wear life depending on use, load, weather, road conditions etc. Premature wear or “defect” will be taken into account in any warranty claim involving a wear item.
ZiZZO Bikes is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you.
ZiZZO reserves the right to switch out the different replacement parts if needed.
MAKING A WARRANTY CLAIM
Please contact ZiZZO Bikes first for warranty claims procedures.
ZiZZO Service Department
2811 Faber Street
Union City, CA 94587
Email: support@zizzo.bike
or
All ZiZZO Bicycle warranty claims must be made through the ZiZZO Service Department.
Claims made outside the country of purchase may be subject to fees and additional restrictions.
Proof of purchase, the complete bicycle, photos of the complete bicycle condition, serial number, detail photos of the component in question and bike registration must accompany all warranty claims.
All warranty claims are subject to assessment by ZiZZO bicycles.
Any unauthorized use of replacement parts sent by ZiZZO including but not limited to: reselling, incorrect installation or misuse may result in voiding of you warranties.
Warranty replacement will not be given for components not returned (if requested).
The consumer should be aware that bicycle specifications may be subject to change without notice.
All claims for warranty work must begin by filling out a warranty claim form. Once submitted, claims will be reviewed. You will be contacted regarding your claim within 24 hours.
PLEASE NOTE: All Warranty work performed by outside shops, parts purchased, labor charges and other fees associated with any warranty work, must have prior authorization from ZiZZO Bike's Warranty Department for any reimbursement to be credited. Warranty covers only bikes sold and used within the Contiguous USA.
ZiZZO reserves the right to switch out the different replacement parts if needed.
